At MYLUNADRESS, we proudly offer worldwide shipping to over 170 countries. All orders are shipped from our warehouse in China.

We specialize in made-to-order prom dresses, wedding dresses, and special occasion dresses, ensuring high quality craftsmanship. Because each dress is made specifically for you, both production and shipping time are required before delivery.

If you need your order urgently, we offer rush order services. Please contact us at support@mylunadress.com before placing your order.

📦 Shipping Time Overview

Estimated Delivery Time = Processing Time + Shipping Time

Please ensure your shipping address is complete and accurate to avoid delays.

Customers are responsible for any customs duties, import taxes, or fees required by their country unless otherwise stated.

⏱ Order Processing Time

All orders are processed Monday–Saturday (excluding holidays).

Please note: Processing times may be extended during holidays, peak seasons, or due to unforeseen global disruptions.

🇺🇸 United States Shipping

Tariff Notice:
All applicable tariffs are already included in our product prices and shipping fees. You will not be charged additional tariffs upon delivery.

🌍 International Shipping (170+ Countries)

We ship to countries including Canada, United Kingdom, France, Australia, Germany, New Zealand, and many more.

Standard Shipping

Express Shipping

Carriers: FedEx, DHL, UPS, or local postal services

Note: International customers may be required to pay customs duties or taxes depending on local regulations.

📍 Important Address Information

• Express shipping (DHL, FedEx, UPS) does NOT deliver to P.O. Boxes or APO/FPO addresses
• P.O. Boxes are supported for Standard Shipping only

📬 Shipping Confirmation & Tracking

Once your order is shipped, you will receive a confirmation email with tracking details.

You can track your order via:

• DHL: https://www.dhl.com
• FedEx: https://www.fedex.com
• UPS: https://www.ups.com
• USPS: https://www.usps.com
• Universal tracking: https://www.17track.net

📦 Multiple Shipments

If your order contains multiple items, they may be shipped separately to ensure faster delivery. Each shipment will have its own tracking information.

❌ Order Cancellation

• Orders can be canceled before shipment
• Once shipped, orders cannot be canceled

To cancel your order, please contact us immediately:

📧 support@mylunadress.com

🇺🇸 U.S. Territories

For Puerto Rico, Guam, and U.S. Virgin Islands:

• Additional shipping fees may apply depending on package weight
• Our team will contact you before shipping if extra payment is required
• Estimated delivery time: 2–3 weeks

💬 Contact Us

If you have any questions about shipping, feel free to contact us:

📧 support@mylunadress.com

At Mylunadress, every dress is crafted with care and precision. Each item undergoes strict quality control and sizing checks before shipment to ensure it meets our high standards.

Because many of our dresses are made-to-order, our return and refund policy is designed to balance fairness to our customers with the custom nature of our products.

Order Cancellation

As our dresses are made to order, production begins shortly after your purchase.

• Before Production Begins
  Orders canceled before tailoring starts are eligible for a full refund.
• During Production (Before Shipping)
  If your order is canceled after tailoring has begun but before shipment, a 50% partial refund will be issued to cover material and labor costs.
• After Shipment
  Once an order has been shipped, it can no longer be canceled. However, you may request a return in accordance with our return policy below.

📧 To request a cancellation, please contact us as soon as possible:
support@mylunadress.com

Return & Exchange Eligibility

Due to the custom-made nature of our dresses, we generally do not accept returns for subjective reasons (e.g., change of mind, personal preference, or style expectations).

We accept returns or exchanges only under the following conditions:

• The item has a quality defect or significant sizing error
• The return request is submitted within 30 days of delivery
• The item is unused, unworn, unwashed, and in original condition
• All original tags and packaging are included
• The return has been approved by our customer service team

📌 Notes:

• Slight color variations may occur due to screen settings and lighting conditions and are not considered defects
• As each dress is handmade, a 1–2 cm measurement tolerance is normal and not considered a sizing issue

Returns sent without prior authorization may not be accepted.

Non-Returnable Items

The following items are not eligible for return or refund:

• Custom-made dresses without quality issues
• Dresses that match the ordered specifications but do not fit as expected
• Final sale or clearance items
• Gift cards
• Items damaged due to misuse, improper care, or alterations by the customer

How to Start a Return

1. Contact us within 30 days of delivery at support@mylunadress.com or via online chat
   (Please include your order number and reason for return)
2. Our team will respond within 1–2 business days with return instructions
3. Ship the item using a trackable shipping method and provide the tracking number
4. Once received and inspected, we will process your refund or exchange within 3–5 business days

Refunds

• Refunds will be issued to your original payment method (credit card, PayPal, etc.)
• Please allow 5–10 business days for the refund to appear, depending on your payment provider
• If your refund has not appeared after this time, please contact your payment provider first, then reach out to us

Return Shipping Costs

• Our Responsibility
  If the return is due to our error (defective, damaged, or incorrect item), we will:
• Cover return shipping costs
• Provide a full refund or free replacement
• Customer Responsibility
  If the return is not due to our error (e.g., incorrect size selection), the customer is responsible for return shipping costs

📌 Original shipping fees (if any) are non-refundable, unless the return is due to our error

Exchanges

We offer exchanges for eligible items. If you need a different size or color, please contact us and we will assist you in finding the best solution.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery and include clear photos.

We will resolve the issue promptly at no additional cost to you.

Contact Information

Customer Support:
📧 support@mylunadress.com
💬 Online Chat Available

Return Address:
Building 9, Tianmu Future, Linquan Road, Changhuai Street
Hefei, Anhui 230000
China