FAQS
1. Is Mylunadress a legit site?
Yes — Mylunadress is a legitimate online retailer specializing in prom dresses, wedding dresses, bridesmaid dresses, evening gowns, and other special occasion dresses.
We directly own and operate our experienced dressmaking factory in China, allowing us to offer beautiful, high-quality dresses at affordable prices.
To help you shop with confidence, we provide:
- Secure SSL-encrypted checkout
- Trusted payment methods
- Order tracking on all purchases
- Clear shipping and return policies
- Custom sizing and color options
- Responsive customer support
Our goal is to provide elegant dresses and a safe, reliable shopping experience for every customer.
2. Do you have a catalog?
Mylunadress does not offer a printed catalog. All of our latest styles are available to browse and order directly on our website.
3. What fabrics are your dresses made from?
Fabric details are listed on each product page. If you need additional information, feel free to contact us here:
👉 https://mylunadress.com/pages/contact-us
4. Do your dresses run true to size?
Sizing may vary by design. We recommend checking the size chart provided on each product page for the most accurate fit.
You can also refer to the measurement guide to ensure correct measurements.
5. How do I choose the right size?
We offer both standard US sizes and custom sizing.
- Choose standard size if your measurements match closely
- Choose custom size for the best fit
For custom orders, we strongly recommend getting professional measurements and entering them accurately at checkout.
6. Can I order one bridesmaid dress first before buying the rest?
We recommend ordering all bridesmaid dresses at the same time.
Dresses ordered at different times may have slight color differences due to fabric batches.
If needed, please contact us before placing your order—we’ll help minimize any differences.
7. Can I request custom alterations? Is there an extra fee?
Yes, we offer customization options.
- Free simple alterations: such as adding straps or padding
- Paid alterations: for more complex changes
Please clearly describe your request when placing your order. We will confirm any additional cost with you before proceeding.
8. Do you have a physical store?
Mylunadress is currently an online-only store.
You can shop anytime on our website, and our support team is always available via chat or email to assist you.
9. Are your dresses in stock?
Most of our dresses are made-to-order to ensure quality and customization.
Simply select your preferred size and color on the product page.
10. Where do you ship to?
We ship worldwide to most countries.
If your country is not available at checkout, please contact us and we’ll assist you.
11. What shipping options do you offer?
We offer both:
- Standard Shipping
- Express Shipping
For full details, please visit:
👉 https://mylunadress.com/policies/shipping-policy
12. How long will it take to receive my order?
All dresses are made-to-order, so total delivery time includes:
- Processing (tailoring) time
- Shipping time
For detailed timelines, please refer to our shipping policy:
👉 https://mylunadress.com/policies/shipping-policy
13. What is your return policy?
We want you to love your dress. If you're not completely satisfied, we offer return and exchange options.
Learn more here:
👉 https://mylunadress.com/pages/return-exchange-policy
14. What payment methods do you accept?
We accept:
- PayPal
- Visa
- MasterCard
- American Express
- Discover
15. How can I check my order status?
You can contact us anytime:
📧 Email: support@mylunadress.com
💬 Live chat available on our website
We typically respond within 24 business hours.
16. Do you support bulk or wholesale orders?
Yes! We offer personalized support for bulk and wholesale orders.
Please contact us at:
📧 support@mylunadress.com
We’ll assist you with pricing, customization, and shipping solutions.