Shipping policy
At MYLUNADRESS, we proudly offer worldwide shipping to over 170 countries. All orders are shipped from our warehouse in China.
We specialize in made-to-order prom dresses, wedding dresses, and special occasion dresses, ensuring high quality craftsmanship. Because each dress is made specifically for you, both production and shipping time are required before delivery.
If you need your order urgently, we offer rush order services. Please contact us at support@mylunadress.com before placing your order.
📦 Shipping Time Overview
Estimated Delivery Time = Processing Time + Shipping Time
Please ensure your shipping address is complete and accurate to avoid delays.
Customers are responsible for any customs duties, import taxes, or fees required by their country unless otherwise stated.
⏱ Order Processing Time
All orders are processed Monday–Saturday (excluding holidays).
| Category | Processing Time |
|---|---|
| Prom Dresses | 7–15 business days |
| Special Occasion Dresses | 7–15 business days |
| Wedding Dresses | 10–20 business days |
| Luxury Wedding Dresses | 20–30 business days |
| Bridesmaid Dresses | 7–15 business days |
Please note: Processing times may be extended during holidays, peak seasons, or due to unforeseen global disruptions.
🇺🇸 United States Shipping
Tariff Notice:
All applicable tariffs are already included in our product prices and shipping fees. You will not be charged additional tariffs upon delivery.
| Shipping Method | Delivery Time | Cost | Carriers |
|---|---|---|---|
| Standard Shipping | 8–15 business days | $16 | USPS or local carriers |
| Express Shipping | 4–6 business days | $30 | FedEx, DHL, UPS |
🌍 International Shipping (170+ Countries)
We ship to countries including Canada, United Kingdom, France, Australia, Germany, New Zealand, and many more.
Standard Shipping
| Region | Delivery Time | Cost |
|---|---|---|
| Major countries (CA, UK, FR, AU, DE, NZ) | 8–15 business days | $10 |
| Other countries | 10–15 business days | $20 |
Express Shipping
| Region | Delivery Time | Cost |
|---|---|---|
| Major countries | 5–7 business days | $30 |
| Other countries | 5–8 business days | $35 |
Carriers: FedEx, DHL, UPS, or local postal services
Note: International customers may be required to pay customs duties or taxes depending on local regulations.
📍 Important Address Information
- Express shipping (DHL, FedEx, UPS) does NOT deliver to P.O. Boxes or APO/FPO addresses
- P.O. Boxes are supported for Standard Shipping only
📬 Shipping Confirmation & Tracking
Once your order is shipped, you will receive a confirmation email with tracking details.
You can track your order via:
- DHL: https://www.dhl.com
- FedEx: https://www.fedex.com
- UPS: https://www.ups.com
- USPS: https://www.usps.com
- Universal tracking: https://www.17track.net
📦 Multiple Shipments
If your order contains multiple items, they may be shipped separately to ensure faster delivery. Each shipment will have its own tracking information.
❌ Order Cancellation
- Orders can be canceled before shipment
- Once shipped, orders cannot be canceled
To cancel your order, please contact us immediately:
🇺🇸 U.S. Territories
For Puerto Rico, Guam, and U.S. Virgin Islands:
- Additional shipping fees may apply depending on package weight
- Our team will contact you before shipping if extra payment is required
- Estimated delivery time: 2–3 weeks
💬 Contact Us
If you have any questions about shipping, feel free to contact us: